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Credit union

Citysave Credit Union 20 Colmore Circus Queensway, Birmingham B4 6AT

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4.2
Open Now
Wednesday9AM–5PM

0121 616 6200

http://www.citysave.org.uk/

the colmore building, 20 Colmore Circus Queensway, Birmingham B4 6AT, United Kingdom

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Services

  • Employee Benefits

Citysave Credit Union Reviews

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Rob Arnold
5.0

Had a fantastic experience with this company, very professional, helpful and quick in getting a decision for me. The whole thing was sorted within a couple of days and I’ve also arranged a savings account with them. Strongly recommend them if you don’t fit the typical lending criteria, these are real people deciding based on how you look after your finances.

Response from the owner

Hi Rob, thank you for such a positive review. The team at Citysave work hard to ensure that members are satisfied with the service we provide to them. I will pass your message onto the team. Thanks again

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James Power
5.0

Excellent service from Citysave credit Union when I ask for a loan no hassle no waiting always great service from the staff and very well informed about everything and if I have a problem it’s sorted in 10 minutes every loan I got it was straight forward never worried about delays because when they say we will let you know today they will I have been with the credit union in Birmingham for 15 years and still with them and I thank them for all the help over the years I would be lost without the loans I got and now feel so blessed for making me have a better life now and well off thank you all the staff and loans advisor keep up your great work James Power Brook way City Rd Birmingham

Response from the owner

Thank you James for a star review. It means a lot to the staff at Citysave to hear what a positive effect our services have had on you personally. Great to hear from a member who has been with us for 15 years!

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val baker
1.0

Been with them for over 10 years, worst personal service, staff demoralise you for fun. No hasatation to make changes of 10 pound weekly even though I have never missed a payment in over 10 years. Refuses to allow top ups even if there's money to pay what's needed to allow top ups. Needs new management.

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Denise Romain
1.0

Not impressed been with them a long time and they have changed and feel like they are more like dealing with a bank. Gentleman I spoke with was horrible and rude and unhelpful. So will probably leave as they are no longer fit for my purpose

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Emma Davies
5.0

Really friendly staff who were quick and efficient. Very easy process and great products.

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Beverley Lawes
5.0

Great service from citysave credit. The staff are very polite. I applied for a loan and it was hassle free and staff was very polite. I received the loan in days. Thanks for the respect shown.

Response from the owner

Thank you for leaving your review. The staff are committed to offering a high level of service to our members and we are pleased to hear about your experience when borrowing money. We will feedback your comments to the team.

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Nadia Mahmood
5.0

Staff are so friendly the loans ove had over the years has helped me so much easy to apply and pay back tankyou citysave ill be staying with yous very happy customer x

Response from the owner

Thank you Nadia for such a positive review. The feedback from our members really means a lot and we are pleased to hear we have helped.

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thebrummieyorky
1.0

Waiting 2 weeks for my money to return to me still not here. All because NI number was not on the reference. They decided to change how deposits are accepted . When followed up there was a fiery female creature who lacked manners on the telephone.23/02/22. They've decided again to change format of website making it terribly difficult to navigate. Jokers !

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Ean Harrison
5.0

I have been saving with credit union for 25years and i have always found them very helpful. Borrowing from them has been easy and painless, with my recent loan being approved in just one day.I have only good things to say about credit unionKeep up the good work

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S M S J R S T S M S J T
5.0

I have been using the service since 2009. I've recommended many people to join and they have done so. I find the service and services easy to use and understand. If you are unsure about something you can ask if you can't get answers straight away they will and have phoned me back. All in all a great service 10/10 keep up the good work. We can't please all the people all the time if anyone has a negative comment please gTry resolving it with Citysave as you maybe surprised. If not Lloyds and Co-operative bank are just around the corner.

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