Fluent Money Ltd Chorley New Road, Horwich BL6 5UE

The worst company I have dealt with. Taken over 3 months and they promise every week it’s the last lot of questions or paperwork needed. They Say the loan will be completed by the next day , yet 4 times and 6 weeks later it’s not. I am cancelling now as it’s the most annoying company I have dealt with .

I started a loan application with Fluet 3 weeks ago. When I had my initial call I was promised 3 key things that made me go for them, none of which have been fulfilled.1. Very little paperwork. Not only has there been an absolute Mountain of paperwork, I have answered the same questions no fewer than 6 times. On the phone, in the paperwork, on the phone again, in more paperwork, over email and oh yeah, on the phone again.2. It would be fast. 3 weeks in and I have had my loan changed 3 or 4 times, amazingly, the cost going up every single time.... It's never gotten cheaper. They called yesterday to say my repayments would be £200.... According to the latest email it's going to be £239. I am still no further forward as to what is happening with my application. I have even had to phone the lender to find out what is happening, who can't talk to me because fluent are involved.3. Friendly and easy to interact with people. Well the first guy was great, they have now taken to make him call me every time something else has gone wrong their end, that's going to result in me having to pay more. The second one, the case officer, miserable, unenthusiastic, and fills me with absolutely no confidence that she is actually doing anything towards my case.I wish I had gone direct to Oplo, I've now got to pay this hideous company£2000 for this loan if it goes through. And honestly, I don't think they have earned a single penny of it. I've had sleepless nights, worrying about if this is going to go through or not, and I am so sick of answering the same questions over and over again with them. They will ask you a tonne of questions, just to send you paperwork that you have to answer the same questions.... Then they will make you do it again over email. I am honestly so unhappy with this service, but I am too far down the rabbit hole with an iffy credit score at best, that I can't just change the company.Please if you want simple and fast, stay the hell away from these guys.

They don't bother calling back, must be all working from home , like the councils

Fantastic and very professional. Step by step instruction. Would definitely recommend.

Paid them £100 by mistake and after a month and alot of email and telephone call still not making payment back even though been promised

Be aware when working for this company, staff are rude and have attitude. Managers are stuck up and think they above other workers, customer service isn’t the best considering it’s a a customer service role. Stay clear

I haven’t even spoken to them and they worry me as a company! Filled in an online form to see if i was eligible to get some money needed for house improvements. I wasn’t interested in the offer, I have since had more than 10 calls from them in the space of a week! To some people this tactic could pressure people into taking something they don’t want! Irresponsible

The service and communication seemed really good, but just as we got right to the end the broker fee was casually dropped in to conversation for the first time - I knew there would be a fee but hadn't been expecting it to be more than 10% of our borrowing.I came away from the call and decided to look at other brokers and found that every other broker I checked had the broker fee (as a maximum amount and percentage) on their websites whereas I couldn't find it for fluent.

I've just heard that my application has been completed. Wasim, Andrew and Jessica have been brilliant! Whilst they're not the cheapest Broker, I honestly feel like they have earned their fee. Would be happy to recommend.

Did not liked offer they give me. I mention that would like to consolidate my debs and they imho give me not a best advise. it was with TSB where rates are higher and whole mortgage process need to be done from the scratch. I'd rather go with current lender who gives me better rates but without consolidation , as this would be more beneficial for myself in longer term.