Impact Specialist Finance 20 Barttelot Road, Horsham RH12 1DQ

Special mention to Dale who got us our mortgage! During the application process, he explained everything in great detail and was always quick to respond to any queries that we had. Dale was also very quick to send our application and all of our documents to the lender, without the need to chase him up for progress. He was very dedicated! Also thank you to Melanie who carried on with our application for the last part, she was also very responsive to emails and keen to get the mortgage offer for us.Overall, Impact were great and I cannot fault them on anything. They got us a very good deal and I can't imagine it was the most straightforward of applications, so we are very grateful that they took us on and got us to the end!Would definitely recommend.Thank you again

I was passed to this company through Habito who could not help me based on my credit score. At first they seemed really professional but it was short lived. Over the phone they were friendly but in email it felt like a big farce. I was told it would take about 48 hours to find a lender from the time of submitting my application but I was passed from pillar to post, 2 weeks in after chasing them (they were in no hurry whatsoever) was told they had found a lender (finally!) I received an email from Paul stating 'I have taken over your enquiry and from the details in the fact find and your previous credit reports, there is a lender that CAN help on a 10% deposit option'. This was on the Friday. Then when I emailed on Monday to chase up I got an out of office for 9 days. Not very professional considering he didn't bother to pass my application on to another member so when I called they didn't know what was happening. Turns out they hadn't found a lender at all.  Why say CAN and build hopes up rather than MAY BE able to help? So then got told by Amanda my application would be passed on to yet another person called Dale (4 different people so far). Well I'm 1 month on and I never heard a word from Dale.What a total waste of time. My experience from this company is that they are unprofessional  and just mess people around. A total waste of time.

I never normally leave reviews for anything but wanted to mention how decent Impact SF have been. I got totally let down when a previous mortgage statement of mine was misread and my application was cancelled. Kelly Harber came to the rescue and got me to resubmit my application which is now being approved. She managed to do in a week what my previous broker took a month to do. Fantastic service.

Big thanks to Kelly Harber at impact SF she will take on your case happily and provides full support throughout. She has done a fantastic job managing our expectations and has stayed in constant touch throughout the process. Highly recommended 🙂

If I could leave negative stars then I would be!DO NOT Seek there advice on mortgages. They will Take your initial payment and then never respond to calls- constantly chasing!!! Told us one application wasn’t successfull, moved to a second lender only to have the first chase us for documents saying the application was never closed! Can’t return a call to save there lives and then hound you on the day of offer for their second fee! Complaints have been made to impact and the financial ambusdman!

The sales team on the packaging team are knowledgeable and respond in a timely matter. They are quick to place my trickier cases, and the case managers keep on top of the case at application so I don’t need to waste my time chasing as I know it’s in safe hands. I do not hesitate in handing my complex cases over to Kelly and Hollie.

Sue and Vic helped me through a very difficult time in my life. they understood how stressed I was and they acted professionally, with speed, care and compassion. They were always available in the evenings and weekends to answer any questions I had. I would highly recommend their services.

We have used Impact for a few years now and cannot fault the level of service provided by them. They arrange our mortgage 2 years ago and contacted us recently when our existing offer was coming to an end. They helped us with our remortgage saving us time and money. We would highly recommend Impact Specialist Finance to anyone looking for a mortgage.

This is the first review I've ever left on the internet but I feel compelled to tell everyone what a fantastic service Paul and Jess at Atom gave me. After receiving an email confirmation from our usual broker that our mortgage application would be straight forward and that we met all the necessary criteria, they then managed to get my application declined on an incorrect technicality! After spending weeks trying to resolve this to no avail, a friend recommended ATOM. I rang them and spoke to Paul who was amazing. He was knowledgable and applied common sense to our complex problem. He managed to turn the whole situation around in a few days and without him/ATOM, I would definitely have lost my dream home. I can't thank him enough and would say to anyone who has a non standard mortgage application no matter where you live, to contact ATOM. They managed to make the complicated, simple. Thanks again Paul

I had a less than straight forward mortgage proposition and Impact were able to identify a suitable lender and help me through the inevitable hurdles on the way to completion