NatWest 16 Old Town Street, Plymouth PL1 1DG

Be aware you can't withdraw cash from the cashier on Saturdays ( the only time some people can get to the bank though work commitments). Absolutely shocking, I needed to draw out an amount to pay for building work and could only draw out my cash card limit £300.

Had a bill to pay and normally I do at the desk, I was told to use a machine. Money into my account, then transfer the money from account to pay bill, ok. A lady showed me how and I felt a bit flustered but done. Now I have British gas saying my bill is unpaid, 9 days after. Now I will have to pop back into town queue for 20mins and try find out why.I don't like the constant pushing for the app and using the machines, I will tell them every time that I using the desk!

Only one staff on till even though they shut every other branch down waited 40 mins!!!

Called in to get my identity verified as an executor of my fathers will. Three staff on counter only one working, took 10 mins to get to desk, then referred to someone else who said they hadn’t got capacity. Will never set foot in here again. Sooner they switch to RBS and get rid of these hopeless staff and manager the better. No wonder internet banking is winning. Whatever happened to customer service??

We are being hounded by NatWest for an unknown person's debt. They give a phone number that doesn't reply. Their customer services tell me to go into George Street Branch in Plymouth and assure me they will resolve everything. I spent most of a day in pouring rain going there in a wheelchair and they utterly refused to help and were not even interested. My problem, let them keep hounding us, nobody cares. What a bank! They hide behind complacent inactivity. They hide their contact numbers, nobody takes responsibility, and nobody CARES!!! I am glad I have never banked with NatWest and never would. Tried complaining on their website - they promised to get back to me within FIFTY DAYS!!!! (Couldn't make that up either!) Ten days later update: They have e-mailed me: they will get back to me in FORTY DAYS!!!! Twelve day update: more chaser letters from their debt chasers, Robinson Way. Idiots! November 2018: They sent me compensation and an apology so OK. Now, six months later, (May 2019) have restarted the threat letter and hounding us and sending bailiff threats all for the same unknown person! This after sending us compensation! You really couldn't make it up! They DON'T KNOW WHAT THEY ARE DOING!!! DO NOT USE THIS BANK!!!!

Good. Depositing money is always easy, lots of atms inside, never taken me more than a few minutes. Were helpful when setting up a credit card account. Assuming it's closed on Saturday because of Covid, can't fault them for that.

There is one staff member who for some reason seems to hate me lol. I can feel the toxicity as soon as I go near the branch. I am so glad I don't have to work there. Terrible service. This little megalomaniac makes me laugh but really I shouldn't because she can't be happy. The atmosphere is awful and soooooo slow it's painful. Ppl have said they hate going in there

Needed an appointment just to transfer funds, waiting times have become unacceptable, their only response being "have you downloaded our app". No.Call me old fashioned, I want a bank i can walk into and speak face to face with an actual human. A novel idea I know.Helpful Banking?? Hmm.

What happened Natwest?Today, Monday about 15.30 1 person on cash desks and no one on the floor.Now waiting 30min for some bank statements I did request through your automated line but have failed to turn up.Why have 2 front desks and cash desks for one person to man, with one person who apears and disappears to help at the front.I think your putting to much focus on online and automated systems. This will drive people away.In fact it's driving me away, shame having been with you for so long I don't think I can carry on with this every time I need a simple in branch service."Quick note" - some guy just asked about a loan...he was offered help right away....funny that.

Told my dealings with my fathers account would be dealt with in 7 to 10 days.A month later still being fobbed offas nothing has been done.Sick of not getting through on phone.I do not have time to wait for 20 minutes in the bank! I also have a job!!!