Varooma 43-45 Purley Way, Croydon CR0 0XZ
0330 440 0101
Airport House, 43-45 Purley Way, Croydon CR0 0XZ, United Kingdom
- Bad Credit Loans
- Online Loans
- Term Finance
- Term Loans
THE WORST COMPANY EVER!! AVOID! AVOID!! Even if you are desperate, do NOT borrow from this company. When you are signed into the loan they have to “reasses “ your affordability even if things are going smoothly and when they decide you no longer qualify try and possess your car for no reason!!! And charge you £475 each time!! The worst people taking from the poor and lining their own pockets with lies and deceit. If this review puts one person off I will be happy!
Geeenlight credit which trades as a varooma are regulated by the FCA but unfortunately do not abide by the rules.They secured a loan on my sons car without even making any proper checks on whether he could actually afford the loan. Of course because they didn't make any of the necessary checks my son fell behind with the payments and they attempted to reposses his car.In the end I had to raise a complaint to them on the basis, they had not stuck to a basic principle that all FCA regulated companies must agree to, which is to lend responsibly and make all the necessary checks to prove affordability.I raised a complaint to varooma providing all of the evidence that proved no checks had been made. Their compliance officer did not uphold my complaint and they continued with their bullying repossession tactics.I then took my complaint to the Financial ombudsman presenting my side of the case. Varooma couldn't even be bothered to respond to the information the ombudsman were requesting. I then had to raise a DSAR request asking Varooma to supply me with all of the information they hold about my son and what checks they had made. Thankfully they had no choice but to provide this information.Once I presented this to the ombudsman it did not take them long at all to uphold my complaint and decide in my sons favour. Varooma had no choice but to cancel the loan, refund back all charges plus 8% compound interest, return the log book and remove all negative information from my sons credit fileThe only good thing about varooma is they ate regulated by the FCA so you have some protection.
Apparently there were no settlement figures towards the end of my contract.Plus the lady telling me how long she's been on the phone for a very long time, I only asked her to wait until I get my card, that was 1 minute 1/2 ago ... in total was on the phone for 6 minutes yet when they make you wait it's okay.Anyway the overall services and loan, trust me ladies and gents, don't go for it, go through a little hardship and you'll get there eventually, but be wise not wounded, loans aren't a wise option and this company isn't here to think of you or your situation, they are only there for your money.
Tried to settle 3 months early, settlement only gives £10 saving which is horrific considering the APR and how much interest was charged. (£385 interest per year on £500 loan) - was advised incorrectly at the beginning of the loan with regards to interest rates and how it works - cant wait to have done with this company!!! - doesn't give option to give 0 stars.
Not even worth 1 star. A bunch of cowboys who employ rude arrogant jobsworths. I never got finance off them I was a victim of finance fraud on a car I bought. They tell you 1 thing then deny all knowledge!!! STAY WELL CLEAR!
Fine if your payments are on time, then they revert to bully boy tactics. The insolvency agency has told them my debt doesn't need paying due to bankruptcy. Every once in a while they will try and scare me into paying. They were fine when I was with them but this debt has been ongoing for over 2 years and they still contact me and are rude.
STAY WELL CLEAR FROM THIS COWBOY COMPANY……They hound you with calls and are very dishonest!!!!Once you are approved for a loan, somehow the figures go through the roof. This Company should not be allowed to trade…..If you are in desperate need , try ‘LOAN ON YOUR CAR’ they treat you with respect and talk to you like a normal human being. Avoid Varooma like the plague……
AVOID!!! AVOID!!! AVOID!!! WHATEVER YOU DO AVOID..I had a car loan from this company due to an unforeseen expense. Thankfully I have cleared my balance now. Their main aim is to reposes your vehicle to sell it at a loss then chase you for the balance which will not be reduced. I missed one payment of £85 as the company I was working for folded, I managed to find a new job, but when I called to make up the missed payment I was told my car was going to be repossessed by an advisor. I can also tell you, your data is NOT safe, they break Data Protection laws evidenced by the fact a family member called to discuss the account and passed security questions with their postcode which is in London. (I live in Suffolk postcodes are not even similar) After complaining to the complaints department (Bradley Clark) I was told my complaint would be looked into, the response I received was only to address the missed payment, my Data breech was NOT responded to and It was only after I made a complaint to the CCTA I was able to reach a resolution with regard to the missed payment. I have at least 4 emails which were sent using the reply function in the emails sent to me from Bradley Clark, although when I made a request for all data held on me (in November the request was made) I was told this email request was not received ( Bear in mind they have 30 days to reply, I chased it 60 days later). and would I resend the email. As I said, I’ve now cleared my loan, upon doing so I received correspondence that my log book would be returned via recorded delivery, you can probably guess, this did not happen, it was sent in a hand written envelope in the regular post. I think this company is a joke, I wouldn’t advise my worst enemy to take finance with them no matter what your financial situation is. AVIOD!! AVOID!!! AVOID!! read the reviews, I wish I had done before I took finance from them. YOU HAVE BEEN WARNED.. If this review saves one person from these sharks it would have been worth the 5 minutes I spent writing it. Thanks for reading..🙂
Be warned an early settlement doesn't mean a lot. The total loan you are taking out is close to the figure you will be expected to repay, regardless of when you settle. There will be a discount but only a small one. The worst thing is, they wont tell you that, in fact I was lied to over the amount of settlement I was likely to get and of course they own your car so once you agree to the loan there's nothing more you can do about it. SO BE WARNED!
Do not use, wafull people poor customer service, illegaly reposed my Car and would nt give back even though I had the money to pay them, they said they would need to re qualify me. No they just wanted my car, absolutely horrible company