Walsave Credit Union Ltd 181 High Street, Willenhall WS3 3LH

I am a Walsave Customer and the staff are polite on the phone and in the office. But i was told miss information and really lied to I rang and was told I would be in policy for a loan so to make sure I rang on the day that she siad I can put a loan in and yet agian she siad yes you be allowed one. So I put loan in to be told next day I was not a allowed a loan . And yes in messed me up cus I was told I could have a loan so I made plans .

I have used Walsve credit union for years now I find them brilliant for you to borrow you need to show you are willing to save with them they have got me out out of some tricky situations with there help please any one who has a poor credit record or poor history they never take that in to account all you need to is save a pound a week 52 pounds a year but you get the idea i will bang on about walsave credit union till the day I die they are brilliant

Walsave Credit Union is number one for your banking needs, giving a better savings facility and plans, best loan rate for large or small lending. I've been a member for several years and know it's good.

One of the counter staff is a sardonic piece of work and she's annoyed several people whom I know who use WalSave.

No one can be bothered to answer the phone just rings n rings when thay cock up paying my rent again

I love Walsave, they've been there to help when it's been difficult for me elsewhere, I'm saving regularly, and it's comforting to know they're there if I need them.However, there is one thing that does greatly concern me, and I feel it should be addressed with Landlords, letting agents and the housing benefit department. I wasn't given a choice by my letting agent, weather to have my housing benefit through Walsave. Now, as far as I'm concerned my housing benefit is not my money, it goes from HB to K2, it is for my rent, to keep a roof over my family's heads. I have absolutely no access to these funds and don't wish to either. It is not paid to me, and is not part of my cash budget! As, happens to us all from time to time, I have run into unexpected financial issues on occasion which has prevented me from being able to make a full monthly repayment to Walsave, or I've had to pay it late. As a result, my housing benefit gets locked down because it's paid through my Walsave, causing knock on issues with my letting agent. When I apply for a Walsave loan, I NEVER include my HB as income as I never actually have that money in my hand or in an accessible account, and I feel that it's unfair, and actually quite risky, locking people's rent money down! Potentially, this action, for someone in long term financial difficulty, could cause an eviction, just adding to an already terrible situation. Obviously I understand that as a credit union, you need to work for all your members and if someone's not paying that needs to be addressed, but isn't that why our savings are locked down whilst repaying loans? I genuinely struggle to see the logic in locking down a benefit, which is NEVER meant to be "money to spend". The HB is not my money, it's the council's and then my landlords, I have absolutely nothing to do with that money, it doesn't belong to me and I really really struggle to see how Walsave can justify putting people's homes at risk over generally relatively small debts. There is not one single other loan provider who would lock down someone's housing benefit if the customer failed to pay. In fact I'm pretty sure it would be considered an unethical practice.As I say, I cannot fault the staff, I think Walsave is an excellent facility and I genuinely appreciate how lucky I am to be able to access your service, but I cannot shake my deep concern about the ethics of this particular practice and I would be interested to know what the Housing Benefit service feel about this also. We hear in the media, a lot about people not using HB appropriately, and spending the money elsewhere, but I feel that by locking down people's rent, you're actively forcing that situation as you're preventing the funds from getting to where they're meant to be! Housing benefit should not be considered as part of someone's cash budget, that money does not belong to the individual claiming it. It is there to pay for accommodation and nothing else, and yet, Walsave appears to ignore and dismiss this fact, and are taking it upon themselves to decide what these funds should be allocated for, something I feel is quite an aggressive and I extreme action.Also, can you answer the phones please, I've been trying all day 😅👍 x

Walsave reflects the true principles and values of credit unions. The staff are professional, friendly and approachable and the services offered are a financial life saver for many. Would wholeheartedly recommend.

I have used walsave for 20 years and cannot complain. They are ethical, friendly and professional. I would recommend this to anyone who is looking for alterntive financial products

Good at taking your money not so good when you you try and get something from them . Very disappointing

Really good for saving and staff are fantastic