Cash Shop Leicester 36 Charles Street, Leicester LE1 1FB

I went to this shop to pawn one of my phone but the women who looked at the phone and she asked her manager who was standing beside her said there is a scratch inside when wasn't at all there was nothing wrong in the phone just because there was not a screen protector doesn't mean the phone was crack up. First the people who used worked in there was complete brilliant and the shop was doing so well that I felt like going back to them but now I don't like to step inside the shop as there are ignorant staff working down there what I say is bring the old people back inside the shop instead of new ones who working down there they don't know nothing and they are employed down there.i think the shop should close down or bring the old staff back where they are actually belong.

Cash Shop's staff in Leicester is always there to help. Thank you

I am very disappointed. So much worst than it was before. I don't know what criteria the recruitment manager follows when interviewing candidates but new staff is just terrible. Low level of English, zero knowledge of company's terms and conditions. Doesn't follow standard procedures. After 2 years of being a customer I am changing the Cash Shop

DISGUSTING DIABOLICAL SERVICE! We have been using the cash shop ever since it opened for pawnbroking and for quick loans, however it seems they've changed. Don't they train their new staff? We have decided to take our business elsewhere due to a drastic experience with an amateur young indian lady who fumbled and was confused on how to use the system, huffed and puffed as she ran around looking for things, obviously waiting for the gentleman with the ponytail to finish with his customer so she could ask him to assist. I politely told her I would be back later and left. She gave me an evil glare. Never will I return again.

All the staff here are brilliant. They all do a great job and always provide a friendly service

Arun is very nice and helpful person.He’s been so kind.Thank you arun

Went over and beyond good staff nice and very very pleasant experience good working mode and very good price you put for items in payback good not too expensive to claim back be careful what you put in to get back out make sure you can afford to get back out your items.... .👍👍👍

Poor English. Bad communication. Don’t give you correct details of what ID you need. Had my items weighed and priced, popped out and came back to a different man saying he couldn’t even see the hallmark.. unprofessional. Time wasters.

Terrible service, can barely speak English IN ENGLAND. Manger is extremely rude, tells me to leave just because I got irritated being told so many different prices.Don't go, it's a waste of time

I brought a laptop from here, and I was faulty it kept turning off after 20 mins so I have had to buy a whole new computer. I'm fuming because I've lost £129.