Novuna Consumer Finance 2 Apex View, Leeds LS11 9BH
0344 375 5500
2 Apex View, Holbeck, Leeds LS11 9BH, United Kingdom
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Novuna Consumer Finance Reviews
Atrocious customer service, apparently 90 minute waiting time, so you request a call back only for them to call and hang up, literally just trying to cancel finance before the 14 day ends, emailed instruction but response email says 7 DAYS for a response!!! 7 days for a simple response to a cancelation email, absolute joke.Companies like this make me sick, don't even try use 'COVID' and 'Staff Shortages' as an excuse, HIRE MORE STAFF or OUTSOURCE, you must think your customers are idiots but you lot will be the only idiots when you have the FOS and FCA up your backside, watch this space...
Hi Ramin, thanks for your review and we're really sorry to hear that you weren't able to get through to our customer service team. We've been experiencing very high call volumes and are doing our best to speak with all our customers.
Don not use this company I’ve been paying my loan 2 years at £70 a month and it’s only gone down £600 what a joke I’ll save up before I have home improvement next time .
Hi Andy, thanks for your review. We're sorry to hear that you're not happy however we're always clear on how much your monthly repayments will be along with term length. If you wish to clear your balance sooner, you can make additional payments on your account. Thanks TC
Hitachi have had a devastating impact on my life and future .Where on legal advice , research and advice from various sources confirmed i shoudt be able to have a default removed without issue and on several grounds there was a failure to act .Apparently letters were sent that I never actually recieved . They weren't sent recorded delivery or even via email where there is proof of time and date but via post where I never actually recieved them . I still don't understand how the situation developed or why I've received a default in my name without any communication to myself. A simple phone call would have cleared the issues but then of course its more of a benefit not to properly get in touch but claim to have and create a debt .Please avoid. If purchasing via DFS ot other services pick a different company to finance the purchase.On researching defaults these were a common example with vanquis for unjustifiably implementing them and having to fight to remove them .I'd strongly advice against this company especially if your trusting with your finances .My first negative review sadly and I do itinnthenhopes to prevent others from having their credit files ruined.
Hi Gabby, we're really sorry to hear this has happened. We do send out all communications via email and post as well contact all our customers on these occasions. Your comments have been passed onto the team for future reference. Thanks TC
Customer service is abysmal. Wasted 1 hour and 15 minutes waiting in the phone queue after work "for a member of the team to help once they're free". No response until their closing time when a team member answered to confirm I had called the wrong number/department and that "calls dont normally take this long".I'll need to try the whole process again tomorrow.
Hi, We're really sorry to hear this. During this time, we were experiencing a very high volume of calls due to Covid and our customer service team work very hard to ensure all calls are answered as quick as possible. Your comments will be passed onto the team. Thanks TC
Took 10% of the money and still refused me finance! Now they have my money and I have nothing for it how is this legal?
Hi Lola, thanks for your review. We're sorry to hear that you're not happy however the deposit is taken by the retailer and not ourselves. If you were declined finance, the retailer will refund your deposit. Thanks TC
I was recently approved for finance with these guys. Having been initially contacted due to having been flagged up as having fraud against me in the past. They made the process really easy to deal with them and got me to getting the ok to proceed.Really happy having not had the same experience elsewhere.
Hi Barry, thank you for your review and kind words. We're really happy to hear that we met your expectations and made the application experience a positive one!
Been trying to contact these people to pay off my account but they don't answer your phones
Hi Geoffrey, thanks for your review and we're really sorry to hear that you weren't able to get through to our customer service team. We've been experiencing very high call volumes and are doing our best to speak with all our customers.
I took a loan out with Hitachi & it was really easy to do! The customer experience department were fab to speak to & really helpful when I queried what date my direct debit was - they directed me to their MyHPF site which I didn't know about & now it is even easier to manage :)
Hi Suzy, thank you for your lovely feedback. We're really pleased to hear how happy you were with the service you received from our team. Thanks TC
Would give them 0 if i could. Useless, absolutely useless, dont want my money? Perfect ill go to someone else who cares about the consumers!
Hi, thanks for your review. We're sorry to hear you didn't meet our criteria on this occasion. Thanks TC
Quick and easy application process, very easy to manage account online via MyHPF, excellent customer service.
Hi Tracey, thank you for leaving such a lovely review. We're glad that we could help you with your personal loan. Thanks TC
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1. How Can I Get In Touch With Novuna Consumer Finance?Please Call 0344 375 5500. You can complete contact form on their site.
3. What Loans Can Novuna Consumer Finance Offer?Novuna Consumer Finance provides services below:
- payday loans
5. Does Novuna Consumer Finance Perform as an Agency or a Lender?Novuna Consumer Finance is a Financial institution that may accept all kinds of loans. Besides, you can try WeLoans that will help you find the best lenders for your reference.
2. Where Can I Find out Novuna Consumer Finance?2 Apex View, Holbeck, Leeds LS11 9BH, United Kingdom may be the location of Novuna Consumer Finance.
4. How to Get a Loan at Novuna Consumer Finance?You can follow on their website at any time you need loans. If you have a bad credit, you can get a bad credit payday loan online from PaydayLoansUK.
6. What if I Can't Repay My Loan On Time?You need to contact your lender for negotiation in advance if you can't fulfil the agreement.
7. Does Novuna Consumer Finance Accept People with Bad Credit?Sure, you can call them for more details before you move forward. You can also turn to PaydayLoansUK for a loan for bad credit online