Smart Money Cymru Community Bank 64-66 Cardiff Road, Caerphilly CF83 1JQ

I applied for a savings account and paid the £5 activation fee with my own debit card in my name. I received an email explaining that further ID checks were needed. I've lived at my address for 5 years and opened plenty of accounts at this address, I've never had to do this. If you look at their manual application, stated on there as accepted ID it clearly says:"Benefit entitlement letter (confirming benefit payable within 12 months) - Identity or Address"I explained I had a letter notifying me of the carers allowance I receive to care for Mum but they said they would only accept this if it was within the last 3 months? You clearly say 12 months on your application.In addition to this they wanted another two forms of address identification. I'm not applying for loan. I simply wanted to move my £60,000 inheritance from Dad from Celtic Credit Union to you because I wanted to support my local credit union just as Dad always did as I will be moving to Caerphilly soon.Such a shame and a loss to the union. I will apply to another local union instead, hopefully they will appreciate my money 💰 with them.

So disappointed with the service. Having been turned down again for a loan despite regular payments igoing in on my savings and affordability to repay, I have now had to source money to provide for my family from a high interest loan company forcing me more into debt. Years ago you were a company who were there to help, I wont be apply again and will be closing my accounts as you are of no use

Amazing and friendly staff. Could not fault the speed of responses by email and the application process was easy.Applied for a loan and the comments provided as part of that process for what I requested the loan for were very unprofessional and unsupportive. I will continue to save with Smart Money Cymru though just on the professional manner of other staff in the organisation.

Been told this place would help me how wrong I was. Filled in all paperwork and wouldn't help at all had to get a loan from a payday lending company afterwards

They will attract you through big promises and (fake) care for communities and individuals who lives in Wales.But if you have been a UK resident for less than six years and your credit score is not brilliant - don't bother. They will take all the information from you and ask you to share even your bank statements in detail, they will scan you thoroughly and - reject you if you applied for the loan.In short, they are not ethical, nor do they care about communities or are interested in helping people. They are not 'empowering' anyone else but themselves. They are just taking from the poor to help the rich with lower interest rates to get even richer. They are pushing people who need help deeper into debt.Shameful. And sad.

The staff were really helpful and very nice people. The service is really quick and efficient, I wouldn't hesitate in recommending them to any family or friends.

Smart money are so helpful and friendly best thing I ever did was joining them

Very good service, staff are excellent