Vilcol 97 Ewell Road, Kingston Upon Thames KT6 6AH

I contacted Vilcol with just a name (& very common name at that) and a very old rental address from when she was a baby, I had no other information, not even a date or year of birth. It was a family member so we were hugely emotional. We got the details of who we were looking for within hours. All the people I spoke to at Vilcol were lovely and sensitive to the situation. I would highly recommend Vilcol’s services

Paid for a trace explained the town where the Debtor lived as they had been seen, Vilcol said they was on the other side of the country. I complained and yes lots of emails to put me off. Zero customer service save your money. Or give it to a good charity. Not sure why they would ask me to review them when I complained!

Derek and the team at Vilcol are very efficient. Helped me trace a debtor for one of my properties who left without paying rent. I'm now in the process of recovering what is owed.

Excellent service. Very professional. Will definitely use them again.

Very quick turnaround to locate a person that solicitors claimed unable to find!

When I contacted Vilcol, I had come to an impasse, when trying to locate a person, who was possibly a half-sibling of my half-brother. I made my request to Vilcol, stating any results of the inquiry, would be dealt with the utmost sensitivity and confidentiality. Within 48 hours, Vilcol had located the person of interest. I reached out to that person, and was emotionally touched, with the kindness of the reply. To cut a long story short, a person took a DNA Test and the results showed my half-brother and the person were half-siblings. I highly recommend the services of Vilcol.

Had an in depth trace done on an absent debtor. Vilcol initially found an address, but after their free follow up search one month later they were not confident it was the right address and gave me a full refund.

Submitted a request with Vilcol using their website. I then received a confirmation email regarding my request, but no information at all regarding what they will be doing with my request, when I will need to pay, if I needed to pay. I assumed that someone from the company would reach out to contact me on my request, but no one contacted me!6 days had past that I did not hear from this company until I received an invoice demanding payment for my request. I was confused as I did not believe I needed to pay as I did not hear back on ANYTHING from this company which was extremely confusing and frustrating. I told the person who sent me the invoice that I no longer needed their service as I used another company (which was the same price as Vilcol and I received results in the same day!).This person then told me I entered a contract with them and demanded the payment or ELSE!I managed to pay the invoice which did not include any specific instructions on how to pay it other than a bank account and sort code and I received my report next day.I highly DO NOT recommend to use this company as they are extremely un professional and do not clearly highlight or make it clear how there services work even up to the point of paying invoices!I would highly recommend you use other similar services out there that not only provide a much professional better quality services, but also offer results in the same day and not 6 days!

Amazing service, Del Hudson is excellent in his job. Many thanks for your help Del

Used these investigators 2 years ago to help trace my father and they managed to find him. 2 years on, and I use them again and they find my nanny. Unbelievable service, fantastic staff (big shout out to Dale especially) and overall extremely helpful and empathetic to any situation. Wonderful customer service and overall committment to every single trace assigned to them. A wonderful company who I can't recommend enough! Huge thanks to all of you. You truly are life changing.